Episode 15: Outlets the “Original DTC” : Then and Now

Guest: David Hinkle, Co-Founder & Principal at The Outlet Resource Group (TORG)

Join us for an interesting chat with Co-Founder & Principal of TORG, David Hinkle from his roots in “pop-up” retail, building The Book Market to 1100 locations, to his current role in the outlet business, how the industry has changed, and what the future holds. 

Episode 14: Retail Pride with Author & Retail Executive Ron Thurston

Guest: Ron Thurston, Best Selling Author of RETAIL PRIDE and VP of Stores at INTERMIX


Ron Thurston, is the definitive “Retail Insider”, from selling baby furniture, to Head of Stores for Tory Burch, Bonobos, Saint Laurent, and currently VP of Stores for INTERMIX, his impressive career spans over 30 years. Ron also serves on the Board of Directors for Goodwill Industries and is the author of Retail Pride The Guide To Celebrating Your Accidental Career.

Ron says, “The retail industry is the biggest employer in the US, and what’s at the center of retail? …”People!”.

Join us for a lively conversation with Amazon best selling author Ron Thurston on the important role of the stores, and the proud professionals who manage them. We’ll set the record straight on brick and mortar retail & ecommerce, and talk about technology and customer experience.

Make sure to check out Ron Thurston’s great book Retail Pride, available through Barnes & Noble, Books A Million, Amazon, and other booksellers.


Episode 13: Talking Shop… (Shopping Centers) with DLC’s Chris Ressa

Guest: Chris Ressa, Chief Operating Officer, DLC Management Corp. & Host of Retail Retold Podcast

In this episode we cover a lot of ground with fellow retail real estate enthusiast, podcast host and COO at DLC Management Chris Ressa.

Hear DLC’s three pillar operating strategy designed to help meet the challenges of Covid and support retail tenants across their national portfolio of open air centers.

Why DLC doesn’t call it “Curbside Pick Up”….

The Landlord & Tenant relationship, technology, and lots more!

Make sure to check out Chris and his great guests on the podcast at .

Episode 12: Not Your Mama’s E-Commerce

Guest: Ted McCaffrey, Omnichannel Enthusiast,

Business Development Consultant – Inventory Intelligence Data Analytics, Sensormatic

What is e-commerce? It used to mean buy online and the item was shipped to you. But in our new retail reality with the growing popularity of BOPIS (Buy Online Pick Up in Store) and BOPAC (Buy Online Pick Up At Curb) the gap between physical and online is closing. This week we talked to Ted McCaffrey, self professed “Omnichannel Enthusiast” from Sensormatic about which retailers are winning at e-commerce and why. Sensormatic delivers critical real-time insights to help retailers anticipate changes in merchandise inventory before it happens.

Find out where shopping centers fit into today’s e-commerce.

Episode 11: Holiday 2020: What’s In Store For Stores?

Part 3 of Holiday 2020 Series

Guest: Dan Klenkar, Vice President – Enterprise Sales Radial, Inc.

It’s still holiday planning time for shopping centers, and what the holidays will look like this year is still a little fuzzy.  This week we’ve got Dan Klenkar from Radial, Inc. and we’re talking about what is happening with retailers, brands, and stores.  As the market-leader in Omni channel commerce technology and operations Radial,Inc. helps premier brands around the world like Aeropostale, Dick’s Sporting Goods, Ralph Lauren, and UNTUCKit, respond to industry disruption and compete in a rapidly evolving market.

Needless to say Radial, Inc. is staying very busy these days.

Give a listen to find out what’s happening with apparel and beauty retailers, Black Friday 2020 and more….

Episode 10: Holiday 2020: Yes Virginia, There Will Be Santa Photos Part 2 of Holiday 2020 series

Part 2 of Holiday 2020 series

Guest:  Brian Lutz, Cherry Hill Programs

It’s still July and that means it’s still holiday planning time for shopping centers!  This week we’ve got our old friend Brian Lutz from Cherry Hill Programs and we’re talking Santa Photos.  As the market-leader in experiential photography, operating holiday experiences in over 800 venues across the U.S., Canada and Puerto Rico, Brian and Cherry Hill bring a well informed  perspective on how Santa 2020 will happen in the wake of COVID.  

Listen to the podcast to get all the goods, but we’ll leave you with a few nuggets from the conversation – 900 Santas, glare proof plexiglass and camera angles.  And Michael Buble.  This one was fun.  Give it a listen!

Episode 9: Holiday 2020: A Gap Year For Santa?

Part 1 of Holiday 2020 Series

Guests:     John Carter, CEO Parker 3D

Evan Wadsworth, Director of Creative Strategy Parker 3D

It’s July and if you’re in the shopping center business that means it’s time to talk Santa!  With COVID-19 wreaking havoc across the retail world, we’re asking a few key people in the industry, what the Santa experience will look like in 2020.

First stop is John Carter and Evan Wadsworth from Parker 3D, an award winning creator of high impact interactive experiences. And while the elves at Parker 3D have been busy with story lines and alternatives for Santa 2020, we learned that there are generally four perspectives out in shopping center land.

  1. Head in the sand.  Yup, we’ve all been here and some of us still are.  That’s okay, because no one has been down this path before.
  2. Let’s step outside.  Some centers are moving holiday events or extravaganzas outdoors to parking lots or exterior venues.
  3. Let’s get digital.  Replacing the traditional Santa with a digital experience this year.
  4. Safe Santa.  Diehards are seeking ways to maintain a traditional Santa experience in a way that is safe for the kids and Santa himself.

Nothing is final and as we all know things will change between now and November.

Hear what Parker 3D has been seeing and how they are moving into this very unique holiday season.

Episode 6: Mastering Mixed Use with Developer Mark Toro, of North American Properties

Part 1 of a 3 Part Series: Mastering Mixed Use
Guest host: Ajay Kapoor, CEO of TouchSource

Episode 5: What You Need to Know about Digital ADA Compliance

Guest: Jon Bomberger, Faegre Baker Daniels LLP

Find out what every shopping center professional needs to know about digital ADA compliance. What does Title III mean for your website and mobile app? What should you do now to make sure you’re compliant?