Episode 15: Outlets the “Original DTC” : Then and Now

Guest: David Hinkle, Co-Founder & Principal at The Outlet Resource Group (TORG)

Join us for an interesting chat with Co-Founder & Principal of TORG, David Hinkle from his roots in “pop-up” retail, building The Book Market to 1100 locations, to his current role in the outlet business, how the industry has changed, and what the future holds. 

Episode 14: Retail Pride with Author & Retail Executive Ron Thurston

Guest: Ron Thurston, Best Selling Author of RETAIL PRIDE and VP of Stores at INTERMIX


Ron Thurston, is the definitive “Retail Insider”, from selling baby furniture, to Head of Stores for Tory Burch, Bonobos, Saint Laurent, and currently VP of Stores for INTERMIX, his impressive career spans over 30 years. Ron also serves on the Board of Directors for Goodwill Industries and is the author of Retail Pride The Guide To Celebrating Your Accidental Career.

Ron says, “The retail industry is the biggest employer in the US, and what’s at the center of retail? …”People!”.

Join us for a lively conversation with Amazon best selling author Ron Thurston on the important role of the stores, and the proud professionals who manage them. We’ll set the record straight on brick and mortar retail & ecommerce, and talk about technology and customer experience.

Make sure to check out Ron Thurston’s great book Retail Pride, available through Barnes & Noble, Books A Million, Amazon, and other booksellers.


Episode 12: Not Your Mama’s E-Commerce

Guest: Ted McCaffrey, Omnichannel Enthusiast,

Business Development Consultant – Inventory Intelligence Data Analytics, Sensormatic

What is e-commerce? It used to mean buy online and the item was shipped to you. But in our new retail reality with the growing popularity of BOPIS (Buy Online Pick Up in Store) and BOPAC (Buy Online Pick Up At Curb) the gap between physical and online is closing. This week we talked to Ted McCaffrey, self professed “Omnichannel Enthusiast” from Sensormatic about which retailers are winning at e-commerce and why. Sensormatic delivers critical real-time insights to help retailers anticipate changes in merchandise inventory before it happens.

Find out where shopping centers fit into today’s e-commerce.

Episode 11: Holiday 2020: What’s In Store For Stores?

Part 3 of Holiday 2020 Series

Guest: Dan Klenkar, Vice President – Enterprise Sales Radial, Inc.

It’s still holiday planning time for shopping centers, and what the holidays will look like this year is still a little fuzzy.  This week we’ve got Dan Klenkar from Radial, Inc. and we’re talking about what is happening with retailers, brands, and stores.  As the market-leader in Omni channel commerce technology and operations Radial,Inc. helps premier brands around the world like Aeropostale, Dick’s Sporting Goods, Ralph Lauren, and UNTUCKit, respond to industry disruption and compete in a rapidly evolving market.

Needless to say Radial, Inc. is staying very busy these days.

Give a listen to find out what’s happening with apparel and beauty retailers, Black Friday 2020 and more….

Episode 10: Holiday 2020: Yes Virginia, There Will Be Santa Photos Part 2 of Holiday 2020 series

Part 2 of Holiday 2020 series

Guest:  Brian Lutz, Cherry Hill Programs

It’s still July and that means it’s still holiday planning time for shopping centers!  This week we’ve got our old friend Brian Lutz from Cherry Hill Programs and we’re talking Santa Photos.  As the market-leader in experiential photography, operating holiday experiences in over 800 venues across the U.S., Canada and Puerto Rico, Brian and Cherry Hill bring a well informed  perspective on how Santa 2020 will happen in the wake of COVID.  

Listen to the podcast to get all the goods, but we’ll leave you with a few nuggets from the conversation – 900 Santas, glare proof plexiglass and camera angles.  And Michael Buble.  This one was fun.  Give it a listen!

Episode 9: Holiday 2020: A Gap Year For Santa?

Part 1 of Holiday 2020 Series

Guests:     John Carter, CEO Parker 3D

Evan Wadsworth, Director of Creative Strategy Parker 3D

It’s July and if you’re in the shopping center business that means it’s time to talk Santa!  With COVID-19 wreaking havoc across the retail world, we’re asking a few key people in the industry, what the Santa experience will look like in 2020.

First stop is John Carter and Evan Wadsworth from Parker 3D, an award winning creator of high impact interactive experiences. And while the elves at Parker 3D have been busy with story lines and alternatives for Santa 2020, we learned that there are generally four perspectives out in shopping center land.

  1. Head in the sand.  Yup, we’ve all been here and some of us still are.  That’s okay, because no one has been down this path before.
  2. Let’s step outside.  Some centers are moving holiday events or extravaganzas outdoors to parking lots or exterior venues.
  3. Let’s get digital.  Replacing the traditional Santa with a digital experience this year.
  4. Safe Santa.  Diehards are seeking ways to maintain a traditional Santa experience in a way that is safe for the kids and Santa himself.

Nothing is final and as we all know things will change between now and November.

Hear what Parker 3D has been seeing and how they are moving into this very unique holiday season.

Episode 6: Mastering Mixed Use with Developer Mark Toro, of North American Properties

Part 1 of a 3 Part Series: Mastering Mixed Use
Guest host: Ajay Kapoor, CEO of TouchSource

Episode 4: Wheels Up! Airport Retail

Guest: Kathy Viola, GM The Wharf, Madison Marquette

Airport Retail has been called the “sixth continent of luxury” by The Economist magazine. We discuss the unique world of Airport shopping with Kathy Viola, the former GM of Retail and Concessions for the Reagan National Airport in Washington, DC and Airport Retail Consultant with AirProjects, Inc. What can shopping centers learn from airports?

Episode 3: Let’s Get Personal(ized)…

John and Stephanie discuss Personalization – What is it? Why is it important? Plus ideas for helping you get started.

“I like my old example of personalization Petticoat Junction, and Mr. Drucker. When you walked into the store he knew what you bought and he said “We’ve got some more of this” or “How about this?” and that sort of is where we need to go on an automated sort of artificially intelligent, algorithmically driven, promotional opportunities to put the right thing for the right shopper at the right time.”